Privacy Policy

Last updated: January 2, 2026

This Privacy Policy explains what information pixl ("we", "us", "our") collects, how we use it, and the choices you have. By using the Service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following types of information:

  • Account Information: When you authenticate with Discord, we receive your Discord ID, username, email address (if provided), and basic profile information.
  • Payment Information: Payments are processed by Stripe. We do not store your full card number. Stripe may retain payment details according to their privacy policy.
  • Device Information: We collect device identifiers and fingerprints to enforce license limits and prevent unauthorized use.
  • Usage Data: Basic diagnostic information (such as error logs) to improve stability and performance. We minimize and anonymize this data where possible.
  • Support Communications: If you contact support, we receive the information you include in your message.

2. How We Use Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process payments and manage subscriptions
  • Enforce license terms and device limits
  • Prevent fraud and unauthorized access
  • Communicate important notices (billing, security, service updates)
  • Respond to support requests

3. Information Sharing

We do not sell your personal data. We may share information with:

  • Stripe: For payment processing
  • Discord: For authentication (if you choose to use it)
  • Service Providers: Third parties who help us operate the Service, limited to what is necessary for their function
  • Legal Requirements: When required by law or to protect the safety and security of our users and the Service

4. Data Retention

  • Account Data: Retained while your account is active and as needed to provide the Service
  • Payment Records: Retained as required for accounting, tax, and legal compliance
  • Support Records: Retained as needed to assist you and improve support quality

You may request deletion of your data by contacting support. Some data may be retained as required by law.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption in transit (TLS/HTTPS)
  • Secure storage with access controls
  • Regular security reviews

No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Data portability (receive your data in a structured format)

To exercise these rights, contact us at [email protected]. California residents have additional rights under the CCPA/CPRA. EU/EEA residents have additional rights under GDPR.

7. Cookies and Tracking

This website is a static site and does not use third-party analytics or tracking cookies. The desktop application may use local storage for settings and session state, but this data remains on your device.

8. Do Not Track

We honor Do Not Track (DNT) browser signals. When DNT is enabled, we do not engage in cross-site tracking. This disclosure is made in accordance with California SB 568.

9. International Data Transfers

The Service is operated from the United States. If you are located outside the US, your information may be transferred to and processed in the United States. For users in the EU/EEA, we rely on Standard Contractual Clauses or other lawful transfer mechanisms as appropriate.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact

Privacy questions: [email protected]
General support: [email protected]

This document is provided to satisfy payment processor requirements and is not a substitute for legal advice. Consult an attorney for specific legal questions.